Refund & Return Policy

Last Updated: June 2026

At UsedSparePart.com, customer satisfaction is important to us. We strive to provide accurate product information and quality spare parts from trusted suppliers. Please read this policy carefully before placing an order.

1. Return Eligibility

A return request may be accepted if:

  • The item received is different from the item ordered.

  • The item arrived damaged during shipping.

  • The item has a verified defect that was not disclosed in the product listing.

  • The item received does not match the advertised specifications.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The item must remain in its original condition.

  • The item must not have been installed, modified, disassembled, or damaged after delivery.

  • All original labels, tags, and packaging must be retained whenever applicable.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Parts ordered incorrectly by the customer.

  • Electrical and electronic components after installation or testing.

  • Engine control units (ECU), sensors, modules, and programming-related items.

  • Special-order parts.

  • Clearance or final-sale items.

  • Items damaged due to improper installation or misuse.

  • Parts that have been modified, painted, repaired, or altered after delivery.

3. Vehicle Compatibility

Customers are responsible for verifying compatibility before purchase.

We strongly recommend confirming:

  • Vehicle Make

  • Vehicle Model

  • Production Year

  • Engine Type

  • OEM Part Number

If assistance is required, our support team will be happy to help before an order is placed.

Returns resulting from incorrect compatibility information provided by the customer may be subject to approval and restocking charges.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.

  2. Provide:

    • Order Number

    • Photos of the item

    • Photos of packaging

    • Description of the issue

  3. Our team will review the case and provide further instructions.

Approved claims may qualify for:

  • Replacement

  • Store Credit

  • Refund

5. Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on banks and payment providers.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

If the return is approved due to:

  • Incorrect item shipped

  • Damaged item

  • Undisclosed defect

UsedSparePart.com may cover return shipping costs.

For customer-related returns, including incorrect ordering or compatibility mistakes, the customer may be responsible for return shipping expenses.

7. Marketplace Transactions

UsedSparePart.com operates as a marketplace connecting buyers with approved suppliers.

Certain products may be fulfilled directly by independent vendors. In such cases, return and refund requests may require coordination with the supplying vendor while remaining subject to this policy.

8. Inspection of Returned Items

All returned products are inspected before a refund or replacement is approved.

Refunds may be refused if:

  • The item has been installed.

  • The item is missing components.

  • The item has been damaged after delivery.

  • The item does not match the original shipped condition.

9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.

10. Contact Us

For return and refund requests, please contact:

UsedSparePart.com Customer Support

Website: www.usedsparepart.com

WhatsApp Support: Available through our website

Email: support@usedsparepart.com

Please include your Order Number when contacting us for faster assistance.